Frequently asked questions
Your questions answered
What is the service timetable?
The Barcelona Bus Turístic service starts running at 9 am at the majority of stops. Information on the approximate timings for the first and last buses can be found at the stops.
Where can I hop on Barcelona Bus Turístic?
You can hop on the bus at any of our stops. If you do not already have a ticket, they are available to purchase on board.
Is the ticket valid for one day or for 24 hours?
Barcelona Bus Turístic tickets are valid for either one calendar day or two consecutive calendar days, not for 24/48 hour periods. The one-day ticket is valid until the end of service on the day the ticket is used.
If I buy a two-day ticket, do I have to use it on consecutive days?
Yes, the two-day tickets must be used on consecutive days.
Can I change route using the same ticket?
Yes, the ticket is valid for all three routes and passengers can hop on or hop off at any of the stops on presentation of a valid ticket.
Are the buses adapted for people using a wheelchair?
All Barcelona Bus Turístic buses are equipped with an access ramp and wheelchair space inside the vehicle.
Can I bring my luggage on board the bus?
Our buses are not equipped with luggage racks. Passengers travelling with suitcases should leave them in the central space on the lower deck of the bus and must not leave them unattended.
Can I bring a child’s pushchair on board?
Yes, of course, children are welcome! But you must store the pushchair, folded where possible, on the lower deck and it must not be left unattended.
Are animals allowed on board?
Pets are only allowed on board if they are transported in an appropriate carrier properly prepared for the task so that they do not create a mess or inconvenience other passengers.
When will I receive my booklet with more than €250 worth of discounts?
The first time you board one of our buses and purchase a ticket or show your pre-purchased ticket, ask a member of staff for your Barcelona Bus Turístic discounts booklet. These discounts are valid until 31 December and you can save up to €250!
I have lost my ticket, what can I do?
Unfortunately, it is only possible to travel on the bus with a valid ticket and no refunds or exchanges will be made in respect of tickets that have been lost or stolen. No other types of proof of payment or travel pass will be accepted. Once you have purchased your ticket you must keep it safe, as you will be required to show it when you board the buses and during routine inspections. Passengers are responsible for making sure that they have been issued a ticket and, if not, request it from the bus personnel at the time of purchase.
I have left an object on board the bus, how can I recover it?
Please check with the Tourist Information Office located in Plaça de Catalunya. You can also contact the Tourist Information Office by phone (+34) 93 285 38 32